UK Cybersecurity · Identity Governance · 2026

Detect.
Clarify. Secure.

DeskSentinel AI is the UK's AI-driven Identity Governance & Social Engineering Defence Platform transforming vulnerable IT service desks into proactive identity fortresses that intercept vishing, MFA bypass, and account takeover attempts before they breach your organisation.

DeskSentinel AI · Live Engine
Identity Security Command Centre
LIVE
RS
Risk Score Current RequestLOW ↓ 92%
SE
Social Engineering Attempts Blocked312 ↑ Today
MFA
Unauthorised MFA Resets Prevented47 ↓ 18%
VT
Verification Tax Saved3.2 hrs/day
90%+
Productivity Visibility Improvement
Pre-Fulfilment Governance Engine · ↑28% vs Manual
The UK Service-Desk Attack Surface

UK Helpdesks Are Losing Millions to Social Engineering & Identity Manipulation.

80%+ of UK businesses have adopted Zero Trust, yet remain vulnerable because threat actors using vishing and MFA bypass tactics like the Scattered Spider group manipulate helpdesk agents into authorising unauthorised identity changes. DeskSentinel AI is the pre-fulfilment governance layer that eliminates this critical gap.

90%+
Improvement in productivity visibility after DeskSentinel AI deployment across UK pilot firms
442%
Surge in vishing attacks targeting UK IT helpdesks making manual verification dangerously obsolete
36%
Of all UK cyber incidents now begin with social engineering, not technical exploits helpdesks are the front line
£1T+
Global annual losses from online scams and account takeovers facilitated through IT helpdesk social engineering
Core Security Modules

Five Modules. One Complete Identity Governance Platform.

DeskSentinel AI combines pre-fulfilment risk scoring, AI clarification of coercive chat, automated refusal summary intent generation, verification-state compliance graphing, and federated threat benchmarking all in one unified SaaS platform built specifically for UK SMEs, MSPs, and professional service firms.

Identity Risk Scoring
Module 01

Pre-Fulfilment Identity-Risk Scoring Engine

Leverages ML to fingerprint behavioural baselines of normal user requests, scoring live interactions for social-engineering indicators urgency tone, executive impersonation, MFA fatigue before sensitive actions are permitted.

Unlike static rule-based triggers, this engine calculates a dynamic risk score for every identity-sensitive request (e.g., MFA reset or password change) before execution. It synthesises ticket content, requester behavioural baselines, and historical workflow data to identify anomalies in real-time, blocking unauthorised requests before the attack surface can be exploited. Specific Scattered Spider vishing tactics, urgency tone, and MFA fatigue triggers are automatically detected and flagged.
AI Clarification Engine
Module 02

AI Clarification & Refusal Summary Intent Engine

Automatically detects the true intent behind coercive or manipulative requests translating unstructured helpdesk chat into real-time operational risk conditions with actionable, auto-generated refusal summaries for agents.

When a threat actor submits a complex or coercive support request, the platform automatically clarifies the true intent, properly gauges the request complexity, and decomposes it into a structured, multi-step verification workflow without manual agent guesswork. The system identifies precisely where a security workflow breaks down and provides actionable refusal summaries, enabling agents to safely and professionally deny fraudulent requests while maintaining strict NCSC and GDPR compliance at all times.
Verification State Graph
Module 03

Verification-State Compliance Graph

Continuously evaluates whether sufficient verified evidence exists to safely authorise the requested identity change identifying exactly where a workflow breaks down before sensitive actions are executed.

This proprietary capability maps the entire identity verification chain as a live trust-state model. The graph identifies precisely where compliance breaks bypassed manager approvals, lack of registered-device confirmation, or procedural abuse and provides agents with the structured evidence they need to refuse safely. Every node in the verification graph is linked directly to the identity-security consequence of the requested action, ensuring no step can be skipped under pressure.
Forensic Evidence Logger
Module 04

Forensic Evidence Logger & Compliance Reporting

Generates audit-ready reports connecting DeskSentinel AI interventions to prevented financial loss and mitigated breach risks ensuring full ICO, NCSC Zero Trust, and UK GDPR compliance with forensic precision.

The Evidence Logger produces detailed reports connecting individual DeskSentinel AI interventions to prevented financial loss and mitigated breach risks, providing business owners with the same strategic "identity risk" intelligence used by multinational enterprises. Every intervention, clarification, and refusal is logged with high-fidelity evidence to meet strict NCSC and ICO compliance standards generating audit-ready forensic trails for every identity-sensitive change automatically.
Community Security Network
Module 05

Community Security Network (CSN) Federated Threat Benchmarking

Federated learning architecture enabling sharing of anonymised manipulation indicators across UK firms so every SME benefits from collective regional threat intelligence without exposing private corporate data.

The CSN uses federated learning to enable sharing of anonymous manipulation indicators and social-engineering attack patterns across UK service firms. Each SME leverages regional threat intelligence without revealing private corporate data. Social-engineering trends from successful account-takeover attempts against London-based MSPs can instantly improve pre-fulfilment defences of small professional firms in Manchester creating a collective intelligence ecosystem that new cybersecurity players would have to build from scratch over years of operation.
ITSM Integration
Module 06

ITSM-Agnostic Integration Suite

Plug-and-play API platform built to overlay dominant UK business tools ServiceNow, Jira Service Management, Microsoft Entra ID, Okta minimising onboarding friction without vendor lock-in.

DeskSentinel AI sits as a governance layer above existing ITSM platforms and IAM tools, ensuring businesses aren't locked into a single provider as their technology stack evolves. The unified integration suite reduces onboarding time from weeks to hours once initial integrations are established at a pilot firm. Once the first ServiceNow and Jira integrations are stabilised, the configuration template is standardised making the onboarding cost of subsequent professional support teams very low across all plan tiers.
Why DeskSentinel AI

Built Exclusively for UK SMEs, MSPs & Professional Service Firms.

Predictive, Not Reactive

Our models predict the failure risk of a workflow before the sensitive action is executed not just recording it in a SIEM log after the breach. Pre-fulfilment governance stops attacks before they succeed.

UK-Specific Threat Intelligence

Models trained on British IT service sector data, MSP professional standards, NCSC Zero Trust guidelines, and UK corporate communication habits hyper-localised for the British professional market.

Procedural Equity Protection

Capture expert-level security workflows as permanent organisational assets so procedural compliance stays within the firm even after senior staff leave, and junior agents enforce expert-level rules instantly.

SME-Optimised Pricing

Tiered SaaS pricing from just £90/month gives UK SMEs the same identity governance intelligence previously reserved for enterprise-level SOC teams with multi-million pound security budgets.

ITSM-Agnostic Architecture

Sits as a governance overlay above existing tools ServiceNow, Jira, Okta, Entra ID no infrastructure replacement needed. Deep API integration means adoption in hours, not months.

ESG & NCSC Compliant

Audit-ready ICO and NCSC compliance reporting is generated automatically democratising Procedural Equity across the UK service sector and reducing the carbon overhead of manual verification cycles.

About DeskSentinel AI

Transforming Vulnerable Service Desks into Proactive Identity Fortresses.

DeskSentinel AI is an AI-based end-to-end Identity Governance and Social Engineering Defence Platform for the UK professional services industry. We solve an urgent operational problem the "Service-Desk Attack Surface" where teams are experimenting with digital transformation but failing to govern the human-identity layer, leading to massive financial losses due to account takeovers.

Vision & Mission
Mission

From Reactive Monitoring to Proactive Prevention

To enable UK professional SMEs to secure their human-identity workflows by using DeskSentinel AI to proactively intercept social engineering, standardise identity verification, and automate compliant refusal responses ensuring every agent enforces expert-level compliance instantly.

Vision

The Global Standard for Service-Desk Identity Governance

We aspire to be the global standard for "service-desk identity governance," fostering a future in which IT helpdesks operate as proactive security fortresses immune to coercive identity manipulation and anchored in audit-ready procedural equity.

Core Values

What Drives DeskSentinel AI

Clarity

Championing total transparency in identity verification by utilising AI clarification to decode ambiguous user intent and expose coercive risks in real-time before any sensitive action is executed.

Consistency

Standardising defensible, policy-compliant security decisions through our Refusal Summary Intent engine ensuring every agent, regardless of experience, makes an audit-ready, safe choice every time.

Procedural Equity

Upholding Muhammad Jawad's vision of immutable, fair, and high-standard security that democratises expert-level protection across the entire helpdesk from junior to the most senior staff.

Vigilance

Operating as a proactive security fortress by intercepting coercive social engineering and identity manipulation before it can compromise the human-identity workflow or trigger a costly account takeover.

Auditability

Building trust through forensic precision ensuring every intervention, clarification, and refusal is logged with high-fidelity evidence to meet strict NCSC and ICO compliance standards automatically.

ESG Impact

Generating audit-ready compliance reports aligned with NCSC Zero Trust and ICO requirements democratising enterprise-grade identity governance across the UK's entire SME service economy sustainably.

Founder Fit

Meet the Founder

MJ

Muhammad Jawad

Founder & CEO · DeskSentinel AI

Muhammad Jawad possesses a unique background to establish and grow DeskSentinel AI in the UK, drawing on deep technical experience in software engineering, advanced ServiceNow ITSM integrations, and a solid grasp of the operational security required for zero-trust helpdesk transformation. As a ServiceNow developer at RT TECH Solutions Group, he designed and maintained secure access controls using ACLs and automated workflows giving him direct exposure to how identity-sensitive requests are handled in high-pressure enterprise environments. His MSc in Cybersecurity from the University of the West of Scotland informs his ability to develop sophisticated threat detection models, ensuring the platform's AI clarification engine is robust enough to parse coercive chat inputs and that the Refusal Summary Intent tool accurately translates those threats into structured, audit-ready compliance logs. He understands the "human-identity layer" not as an abstract risk but as a practical, day-to-day operational reality.

MSc Cybersecurity (UWS) ServiceNow Developer ITSM Architecture Zero Trust Expert ReactJS & REST APIs SecOps Forensics
Exceptional Founder-Market Fit

Built by Someone Who Has Lived the Problem

Jawad has spent years building the very ServiceNow and ITSM workflows that attackers are currently exploiting. Unlike founders who approach cybersecurity purely as a reactive post-breach logging tool, he understands how professional IT helpdesk teams function as the ultimate human-identity perimeter ensuring the solution is realistic, procedurally governed, and aligned with NCSC compliance goals.

Validated Pilot Achievements
✓ 81% of 150 UK MSPs "highly impressed" with AI Clarification prototype accuracy
✓ 28% increase in legitimate ticket resolution speed across 5 UK pilot firms
✓ 18% reduction in social-engineering success across 1,200 tested interactions
✓ Junior agents reach expert-level compliance in 14 days vs historical 45-day average
✓ 91.2% of 182 respondents rate AI Clarification as "valuable" or "extremely valuable"
The Full Platform

The Pre-Fulfilment Identity Governance Engine

A unified, closed-loop operational platform that converts fragmented helpdesk chat and identity requests into tangible security assets. Unlike existing tools that treat cybersecurity as an isolated, reactive SIEM log or generic chat interface, DeskSentinel AI establishes a continuous lifecycle that links user intent, multi-step verification execution, and identity security outcomes transforming identity verification from a manual bottleneck into a precise driver of operational security.

Proprietary Innovation

What Makes DeskSentinel AI Novel

Closed-Loop Pre-Fulfilment Lifecycle

A first-of-its-kind framework bridging the gap between raw ITSM chat inputs and identity security outcomes creating a continuous feedback loop that catches manipulation before sensitive actions are executed.

Behavioural Intent Synthesis

Merges unstructured natural language intent, automated multi-step verification states, and real-world compliance metrics into a single "behavioural baseline" system that fingerprints normal vs. coercive requests.

Verification-State Compliance Graph

Raw helpdesk actions are transformed into a proprietary trust-state model that continuously evaluates whether sufficient verified evidence exists before execution linking AI behavioural scores directly to identity-security consequences.

ITSM-Agnostic SaaS Architecture

Sits as a governance layer above underlying ITSM platforms and IAM tools (ServiceNow, Jira, Okta, Entra ID) without vendor lock-in or infrastructure replacement plug-and-play from day one.

Community Security Network

Federated learning architecture enables sharing of anonymised manipulation indicators across UK firms allowing each SME to leverage collective regional threat intelligence without revealing private corporate data.

Integrated Compliance Sovereignty

Unlike siloed SIEM or IAM tools, DeskSentinel AI allows businesses to own their "procedural compliance" as a proprietary asset ensuring expert-level verification knowledge remains enforced even after senior staff leave.

Competitor Analysis

DeskSentinel AI vs The Market

No other solution unifies proactive threat forecasting, real-time AI clarification, behavioural forensics, and outcome-linked identity protection into one modular SaaS platform tailored to the UK SME service desk segment.

Feature / Capability SIEM & SOAR (Splunk/Sentinel) IAM Leaders (Okta/Entra ID) ITSM Chatbots (ServiceNow) DeskSentinel AI
Closed-Loop Pre-Fulfilment GovernanceNo post-event logsNo siloed authNo ticket routing✓ Real-time operational gates
Pre-Fulfilment Identity-Risk ScoringNo reactive alertsNo machine logic onlyNo generic routing✓ Behavioural baseline scoring
UK-Specific Threat BenchmarkingNo global dataNo global dataNo generic templates✓ UK SME service sector focused
AI Clarification EngineNoNoLimited basic NLP✓ Parses coercive chat real-time
Refusal Summary Intent GenerationNoNoNo✓ Auto-generates structured denials
Verification-State Compliance GraphNoNoNo✓ Maps evidence before execution
Federated Community Security NetworkNoNoNo✓ Anonymised CSN threat sharing
Target Customer SegmentGlobal Enterprise SOCsEnterprise IT AdminsBroad IT OperationsUK SME Firms & MSPs
Cost Structure for SMEsHigh data-ingest feesPer-user enterpriseSeat-based feeSME-optimised SaaS + risk ROI
Market Research & Validation

A $26.77B Global IAM Market With a Critical UK SME Gap at the Helpdesk Layer.

The global IAM market is valued at approximately USD 26.77 billion in 2025 and is projected to reach USD 62.90 billion by 2033, growing at a CAGR of 11.3%. The UK cybersecurity market is forecast to reach over USD 12.8 billion in 2025. Yet a critical "service-desk attack surface" gap has emerged where 36% of all cyber incidents now begin with social manipulation, not software exploits. Our market validation survey of 182 UK IT professionals confirms overwhelming demand for a pre-fulfilment identity governance solution.

Market Size & Opportunity

£51B UK MSP Market. 12,867 Active MSPs. Millions Lost to Social Engineering Daily.

High-Risk Helpdesk Workflows Targeted

% of social engineering attacks by workflow type UK survey 182 respondents

Market Pain Points UK IT Survey (182 Respondents)

% of UK IT directors citing critical operational helpdesk vulnerabilities

DeskSentinel AI vs Competitors Capability Radar

Key identity governance platform capability comparison across providers

Global IAM Market Growth & UK Cyber CAGR

Market size USD Billions & UK cybersecurity growth rate 2022–2033

91.2%

Of 182 UK respondents describe AI Clarification of coercive helpdesk chat as "valuable" or "extremely valuable"

88%+

Consider pre-fulfilment governance and real-time risk scoring important or critical to prevent account takeovers

87.3%

Of respondents said they would be interested in joining a pilot or beta testing programme for DeskSentinel AI

Regional Go-To-Market

Where DeskSentinel AI Launches & Scales

London & South East Year 1 Launch

Over 70% of all UK data-security businesses are London-based. London MSPs and professional agencies charge premium day rates and cannot afford the devastating reputational and financial damage of a helpdesk-facilitated account takeover the ideal launchpad for DeskSentinel AI's AI clarification engine.

Manchester & Birmingham Year 2 Expansion

The North West and West Midlands are rapidly expanding tech and cyber ecosystems. These agile MSPs rely heavily on IT support speed but lack the time or budget to manage enterprise-grade SOCs making DeskSentinel AI their ideal governance layer at an SME-friendly price point.

Scotland, Wales & Northern Ireland Year 3

Huge opportunity for the Community Security Network (CSN) to help regional companies cross the geographical "security divide" ensuring smaller operators access the same threat intelligence as top-tier agencies despite lower density.

UK Cyber & IT Sector Forecast 2025–2026
10.5–11.4% Cybersecurity CAGR Through 2031

UK cybersecurity market growing rapidly, driven by zero-trust adoption and SME demand for proactive threat-prevention tools

343,700 Jobs Across 12,867 Active UK MSPs

A highly fragmented, high-volume market generating £51B revenue where even marginal verification improvements unlock massive economic value

Stabilising Inflation 1.9% Expected in 2026

Allowing more predictable capital expenditure on SaaS security subscriptions ideal conditions for DeskSentinel AI's tiered pricing model

How It Works

From Raw Helpdesk Chat to Proactive Identity Fortress

A four-phase R&D-validated process that transforms unpredictable social engineering vulnerabilities into permanent, organisational "Procedural Equity" the competitive advantage that stays within your firm even after senior staff leave.

Phase 01 · Capture

Pre-Fulfilment Risk Scoring & Behavioural Baselining

Deploy the Pre-Fulfilment Identity-Risk Scoring Engine to capture the behavioural baseline of normal user requests and score live interactions for manipulation before sensitive actions are executed. The system uses real-time ticket and chat data to pinpoint the precise "manipulation indicators" of social-engineering attacks urgency tone, executive impersonation, avoidance of callbacks correlated with the requested workflow across entire teams.

ML Risk ScoringBehavioural BaselineZero Lock-In
Risk Scoring
AI Clarification
Phase 02 · Clarify

AI Clarification & Coercive Intent Detection

The AI Clarification Engine automatically parses unstructured, coercive, or urgent helpdesk communication in real-time distinguishing between routine IT issues and sophisticated social-engineering tactics such as vishing, impersonation, or urgency pressure. When a threat actor uses Scattered Spider-style tactics to request an urgent MFA reset, DeskSentinel AI immediately detects the coercive logic and restricts the workflow, ensuring junior agents enforce expert-level compliance instantly eliminating manual trial-and-error under pressure.

NLP Coercion DetectionVishing DetectionReal-Time
Phase 03 · Govern

Refusal Summary Intent & Verification-State Compliance

Complex identity requests are automatically deconstructed into structured, multi-step verification workflows removing the vulnerability of manual trial-and-error verification under pressure. The Refusal Summary Intent engine auto-generates structured, actionable, and policy-compliant refusal summaries, empowering agents to professionally and securely deny unauthorised access requests. The Verification-State Compliance Graph identifies exactly where a workflow breaks down and what evidence is missing before execution.

Auto Refusal SummariesCompliance Graph50%+ Time Saved
Refusal Summary
Forensic Dashboards
Phase 04 · Equity

Forensic Evidence Logging & Procedural Equity Dashboards

The Forensic Evidence Logger generates comprehensive dashboards linking specific DeskSentinel AI interventions to prevented financial loss and mitigated breach risks. Procedural Equity continuously adapts every successful refusal "teaches" the system to refine future risk accuracy, building permanent organisational identity-security logic that survives staff turnover. Compliance reporting meets ICO and NCSC Zero Trust requirements with full audit trails for every interaction, automatically.

Forensic DashboardsICO/NCSC Compliant100% Audit Accuracy
Frequently Asked Questions

Everything You Need to Know About DeskSentinel AI

What exactly is the "Service-Desk Attack Surface" that DeskSentinel AI addresses?

+
The "Service-Desk Attack Surface" is the critical operational gap between technical security adoption and human-mediated operational vulnerability. While 80%+ of UK businesses have adopted Zero Trust, threat actors using sophisticated techniques like vishing (voice phishing) and MFA bypass, exemplified by the Scattered Spider group manipulate helpdesk agents into authorising unauthorised identity changes. DeskSentinel AI bridges this gap by intercepting these coercive interactions before any breach occurs, using AI clarification to decode manipulative requests and pre-fulfilment governance to block unauthorised actions before they are executed.

How does DeskSentinel AI integrate with our existing IT systems?

+
DeskSentinel AI is built with an "ITSM-Agnostic" philosophy our plug-and-play API platform connects seamlessly with dominant UK business tools including ServiceNow, Jira Service Management, Microsoft Entra ID, and Okta. This minimises onboarding friction and creates deep integration without complex data migration or infrastructure lock-in. Public APIs enable connections to the UK's dominant identity and professional toolsets, reducing onboarding time from weeks to hours once initial integrations are established at a pilot firm. The platform sits as a governance layer above your existing tools not a replacement for them.

What is "Procedural Equity" and why is it important for UK SMEs?

+
Procedural Equity is the proprietary framework by which DeskSentinel AI captures, standardises, and permanently encodes expert-level security verification logic as an organisational asset. Unlike static procedural documents kept by individual senior staff, DeskSentinel AI allows firms to own their "Identity Verification Logic" indefinitely. This means that even when senior IT staff leave, the expert-level compliance rules remain embedded in the platform instantly accessible to junior agents. It eliminates the "security loss" caused by high staff turnover in UK service desks and ensures consistent, defensible identity decisions across every agent and shift.

How accurate are the risk predictions and refusal recommendations?

+
Our pilot validation demonstrated strong early performance: 81% of 150 UK MSPs rated the AI Clarification insights as "highly impressive." Pilot deployments across 5 UK professional services and MSP locations showed a 28% average increase in legitimate ticket resolution speed, an 18% reduction in social-engineering success and unauthorised resets across 1,200 tested interactions, and new junior hires reaching expert-level procedural compliance within 14 days vs. a historical mean of 45 days. 91.2% of 182 respondents described AI Clarification as "valuable" or "extremely valuable," and 89.9% want automated pre-fulfilment risk scoring as standard.

How does the platform help with UK regulatory compliance (NCSC, ICO, GDPR)?

+
DeskSentinel AI is strategically designed to align with the UK's evolving AI and cybersecurity regulatory landscape, specifically the NCSC's Zero Trust guidelines and the ICO's requirements on data privacy and identity verification. The platform enables businesses to track, measure, and audit every identity-verification interaction with high-fidelity logs and verifiable procedural chains via the Forensic Evidence Logger. By utilising AI Clarification capabilities, firms can detect manipulative social-engineering risks and automatically generate structured Refusal Summary Intents before unauthorised account takeovers occur providing a robust, audit-ready trail for regulatory enquiries and ICO compliance audits.

Is sensitive helpdesk data secure? How does the Community Security Network (CSN) work?

+
DeskSentinel AI maintains strict adherence to UK GDPR, ICO data protection guidance, and NCSC Zero Trust guidelines. The Community Security Network (CSN) uses federated learning architecture enabling anonymised "manipulation indicators" from UK service firms to continuously improve predictive models without sharing sensitive corporate or client data. Helpdesk interaction data is processed by secure cloud-native identity nodes with end-to-end encryption, following UK Cyber Essentials standards. Privacy-by-Design and Ethics-by-Design principles are applied throughout the platform architecture from day one, and all data entering the CSN is fully anonymised before sharing.

What pricing plans are available and who are they designed for?

+
DeskSentinel AI offers three SaaS subscription tiers: Identity Core at £90/month for boutique MSPs and small support teams (basic request risk scoring, ticket tracking, API connectors, and procedural compliance dashboards); Defence Architect at £370/month for high-volume MSPs and mid-market professional agencies (pre-fulfilment identity-risk scoring, automated Refusal Summary Intent generation, AI clarification, and ServiceNow/Okta sync); and Security Sovereign at £240/month for multi-site agencies and corporate support operations (custom forensic alerts, secure identity nodes, and CSN threat intelligence access). One-off fees include £480 for Defence Onboarding & API Sync setup and £520 for a Forensic Security Assessment.

What are the growth plans for DeskSentinel AI?

+
Year 1 focuses on IT MSPs and professional service helpdesks in London (5–10 pilot sites). Year 2 expands to 50–100 MSPs and professional agencies across Manchester, Birmingham, and the South East with plug-and-play connectivity to major UK business ecosystems. Year 3 enters all UK regions and initiates EU pilot programmes in Berlin, Paris, and Amsterdam. By Years 4–5, the platform targets 500+ agencies and professional IT support teams worldwide, ultimately creating over 20 high-value UK-based jobs and establishing DeskSentinel AI as the global standard for pre-fulfilment identity governance and service desk security consistency.
Pricing & Plans

SME-Optimised. Identity-Protecting. Pre-Fulfilment-as-a-Service.

Tiered pricing designed to provide accessibility for boutique MSPs while scaling to full AI-enabled behavioural baselining and cross-ticket pattern linking for multi-site corporate support operations starting at just £90/month.

Starter Plan
Identity Core
£90/month
For boutique MSPs and small support teams taking their first step into AI-driven identity risk governance.
  • Basic request risk scoring
  • Ticket tracking & archiving
  • API connectors (ServiceNow/Jira)
  • Procedural compliance dashboards
  • Email alerts for high-risk identity requests
  • Monthly forensic security report
  • UK GDPR compliant data processing
Most Popular
Professional Plan
Defence Architect
£370/month
For high-volume MSPs and mid-market professional agencies requiring full pre-fulfilment identity governance.
  • Advanced pre-fulfilment identity-risk scoring
  • Automated Refusal Summary Intent generation
  • AI Clarification of coercive chat in real-time
  • ServiceNow, Okta & Entra ID sync
  • Verification-State Compliance Graph
  • Behavioural baseline fingerprinting
  • NCSC/ICO compliance reporting
  • Real-time forensic alert dashboard
Enterprise Plan
Security Sovereign
£240/month
For multi-site agencies and corporate support operations requiring complete forensic identity intelligence and CSN access.
  • Custom manipulation forensics engine
  • Secure "Identity Nodes" (multi-site)
  • Community Security Network (CSN) access
  • Federated threat benchmarking
  • Dedicated SecOps success manager
  • Advanced Procedural Equity reporting
  • API licensing for custom IAM systems
  • Priority 24/7 technical support
Professional Add-Ons

Additional Services

One-off Fee

Defence Onboarding & API Sync £480/firm

One-time environment calibration, IAM/ITSM API bridge configuration, and secure identity node deployment ensuring your platform is fully integrated with ServiceNow, Jira, Okta, and Entra ID from day one with zero disruption to existing workflows.

One-off Fee

Forensic Security Assessment £520/session

Custom procedural compliance audit of legacy helpdesk tickets and team-wide "Pre-Fulfilment" security training performed by certified SecOps engineers for complex multi-team MSP environments requiring deep forensic analysis.

Annual Subscription

Premium CSN Threat Reports Custom Pricing

Advanced sector benchmarking and "Procedural Equity" growth insights via the Community Security Network essential for multi-site MSPs requiring strategic identity-risk scaling and breach prevention reporting across regions.

Pilot Programme

8-Week UK Pilot Tailored Pricing

Join our current cohort of London and UK-wide MSPs for a fully supported 8-week pilot deployment with direct access to the DeskSentinel AI founding team and Muhammad Jawad's personal technical guidance.

Get in Touch

Request a Demo or Join the UK Pilot Programme

Book Your Platform Demo

Fill in your details and our team will contact you within 24 hours to schedule a live demonstration of the DeskSentinel AI platform.

DeskSentinel AI

Detect. Clarify. Secure. Transforming vulnerable service desks into proactive identity fortresses. UK's AI-driven Identity Governance & Social Engineering Defence Platform for SMEs, MSPs, and professional service firms.
Headquarters London, United Kingdom
Website desksentinelai.com
Founder & CEO Muhammad Jawad · MSc Cybersecurity (UWS)
Pilot Programme Recruiting UK MSPs and professional service firms for 8-week Pre-Fulfilment Identity Governance pilot deployments
Pilot Performance Metrics
Ticket resolution speed increase +28%
Social engineering success reduction -18%
Junior agent compliance onboarding 14 days
Productivity visibility improvement 90%+